Privacy Policy

Last Updated: 13 October 2026

1. Introduction

Welcome to OXiGEN Electric, available at https://oxigenelectric.co.in (the “Website”).

This Privacy Policy explains how Shivaay Electronics & Appliances Private Limited, operating under the OXiGEN Electric brand (“we”, “us” or “our”), collects, uses, stores, discloses and protects personal information when you access our Website, create an account, purchase products, request services or communicate with us.

We are committed to handling personal information responsibly and in accordance with applicable Indian law, including relevant provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable, and the Digital Personal Data Protection Act, 2023 and rules and notifications applicable to the relevant processing activity.

By using the Website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is legally required, we will seek it in the applicable manner. Merely browsing this policy does not constitute consent to optional marketing communications.

2. Information We Collect

Depending on how you use our Website, we may collect the following categories of information.

2.1 Account Information

When you register for an account, we may collect your name, email address, mobile number, login credentials or password-related information, and account preferences.

Passwords should be handled through secure authentication mechanisms. We do not intend to store passwords in readable, plain-text form.

2.2 Order and Transaction Information

When you place an order, we may process your billing address, delivery address, contact details, ordered products, quantities, product prices, applicable taxes, shipping charges, discount information, order history, invoice details and transaction references.

Payment status and transaction identifiers may be received from our payment service provider to help us confirm and reconcile orders.

2.3 Payment Information

Payments may be processed through Razorpay or another payment provider expressly enabled on our Website.

The payment provider may collect information required to process your selected payment method, including information relating to cards, UPI, banking or eligible EMI services.

We do not intend to collect or store complete card numbers, card security codes, UPI PINs, internet banking passwords or other authentication secrets on our own Website servers. Payment information is handled according to the payment provider’s processes and applicable security requirements.

2.4 Product and Service Requests

If you request installation, maintenance, filter replacement, AMC information or another AQUA water purifier service, we may collect your name, contact details, PIN code, service address, purifier model, product serial number where necessary, requested service, preferred appointment time and information you choose to provide about the issue.

We use this information to assess service availability, communicate with you, arrange appointments and provide the requested service.

2.5 Technical and Usage Information

When you browse the Website, technical information may be collected through server logs, cookies and similar technologies. Depending on the tools enabled, this may include IP address, browser type, device information, pages visited, referral source, approximate location derived from technical information, timestamps and security-related events.

We use this information for website operation, fraud prevention, troubleshooting, performance analysis and security.

2.6 Customer Communications

We may retain messages and relevant records of communications that you send to us through email, contact forms, customer support or other available channels.

Please avoid sending passwords, payment authentication secrets or unnecessary sensitive personal information through ordinary email or contact forms.

3. Purposes for Processing Information

We may process personal information for the following purposes, as applicable:

1. Creating and managing customer accounts.
2. Processing purchases, payments, invoices, returns and refunds.
3. Arranging delivery, shipment tracking and order-related notifications.
4. Providing product information and responding to customer enquiries.
5. Managing AQUA purifier installation, maintenance, filter replacement and AMC requests.
6. Preventing fraud, misuse, unauthorised access and payment abuse.
7. Maintaining transaction records and meeting applicable legal, accounting and tax obligations.
8. Improving website performance, product discovery and customer support.
9. Sending optional promotional communications where the required consent or other lawful basis exists.
10. Responding to lawful requests from competent authorities.
11. Establishing, exercising or defending legal claims where necessary.

We will not intentionally use personal information for purposes materially incompatible with the purposes disclosed to you without the consent or other lawful basis required by applicable law.

4. Legal Basis, Consent and Your Choices

Where applicable law requires consent, we will request consent for the relevant purpose and provide a means to withdraw it.

Certain processing may be necessary to perform a contract with you, fulfil an order, provide a requested service, comply with a legal obligation or pursue another lawful purpose permitted by applicable law.

Where consent is the basis for processing, withdrawal of consent will not invalidate processing lawfully undertaken before withdrawal. Withdrawal may affect our ability to provide a particular service if the relevant information is necessary for that service.

Optional marketing consent is separate from the information necessary to process a purchase. You can place an order without opting in to promotional emails, subject to the Website’s mandatory customer-account requirement.

5. Customer Accounts and Account Security

A registered customer account is required to complete purchases on our Website.

You are responsible for providing accurate account information and keeping your login credentials confidential. Please notify us if you suspect unauthorised access to your account.

We may use appropriate security measures, login controls and account-verification procedures to protect customer accounts.

You may request correction of inaccurate account details or deletion of your account, subject to identity verification, technical limitations and legal, tax, accounting, dispute-resolution or fraud-prevention obligations that require us to retain particular records.

Closing an account does not automatically cancel an order, erase records that must legally be retained or remove information already lawfully shared with a delivery or payment provider where retention is necessary for the relevant purpose.

6. Razorpay and Payment Processing

Where Razorpay is enabled as our payment gateway, payment transactions are processed using the provider’s payment infrastructure and applicable terms.

When you choose a payment method, information necessary to process the payment may be transmitted to Razorpay and the relevant banking, card, UPI or other payment participants.

We may receive payment confirmation, transaction references, payment status and limited related information needed to reconcile the transaction, handle refunds, investigate disputes and maintain our order records.

We do not request your UPI PIN, card security code or internet banking password by email, telephone or ordinary customer-support messages.

Razorpay processes payment information according to its own terms, privacy disclosures and applicable requirements. Please review the provider’s current privacy information before using its payment services.

7. Shiprocket and Delivery Partners

To fulfil physical orders, we may share necessary information with Shiprocket and the courier or logistics provider assigned to a shipment.

Depending on the service, this may include the recipient’s name, telephone number, delivery address, PIN code, order reference, shipment contents, package information and delivery instructions.

This sharing is intended to support shipment creation, courier allocation, delivery, tracking, delivery-related communication, return handling and shipment dispute resolution.

Delivery partners may process the information according to their own contractual obligations and applicable privacy and security requirements.

We do not intend to disclose unrelated account or marketing information to a delivery provider merely because you place an order.

8. AQUA Water Purifier Services

If you submit an AQUA purifier service request, we may use the information you provide to determine service availability, identify compatible parts, contact you, schedule an appointment and record service completion.

Where an independent technician, installation partner or service provider is engaged, we may share the minimum information needed to complete your requested service.

Service records may include the purifier model, service history, parts replaced, appointment details and applicable charges.

We will not represent an independent service provider as a manufacturer-authorised technician unless that status has been verified.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies for:

• Essential functions, such as account sessions, cart contents and checkout security.
• Remembering appropriate preferences.
• Maintaining website performance and security.
• Analytics and usage measurement, if enabled.
• Advertising or marketing measurement, if enabled and lawfully configured.

Essential cookies may be necessary for the Website to function correctly. Non-essential analytics or advertising technologies will be configured in accordance with applicable consent requirements.

You may be able to control cookies through your browser settings and any consent-management controls offered on the Website. Blocking essential cookies may prevent login, cart or checkout functions from working correctly.

We may revise the cookies used on the Website when we add, remove or change software integrations.

10. Newsletters and Promotional Communications

We may offer optional newsletters, product announcements, special offers and promotional emails.

If you opt in, we may use your email address and relevant communication preferences to send these messages. We will not make marketing consent a condition of purchasing products.

You can unsubscribe using the link provided in promotional emails or contact us at support@oxigenelectric.co.in.

After an unsubscribe request, we will stop the relevant promotional communications within a reasonable operational period, subject to applicable law. We may retain a minimal suppression record to respect your preference and prevent accidental re-subscription.

Order confirmations, payment updates, shipping notifications, security notices and other necessary transactional communications may continue even if you unsubscribe from marketing messages.

If we use a newsletter provider such as Brevo or Mailchimp, relevant information may be processed by that provider under the applicable service terms and privacy arrangements.

11. Sharing and Disclosure of Information

We may disclose personal information, to the extent necessary and lawful, to:

• Payment processors and financial service providers.
• Shiprocket and assigned courier or delivery partners.
• Installation technicians and service providers engaged for a requested service.
• Website hosting, security, backup and technical-support providers.
• Email and transactional-message service providers.
• Analytics or advertising providers, where enabled and lawfully configured.
• Professional advisers, auditors and insurers where necessary.
• Government authorities, regulators, law-enforcement agencies or courts where disclosure is legally required.
• A successor entity in connection with a lawful restructuring, merger or transfer of business, subject to applicable legal requirements.

We do not intend to sell customer personal information as a standalone commercial product.

Service providers should receive only information reasonably necessary for their assigned functions, subject to applicable agreements and legal requirements.

12. Data Storage, Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Different information may have different retention periods:

• Account information: while the account remains active and for a reasonable period thereafter where necessary.
• Order, invoice and tax records: for the period required by applicable law and legitimate accounting or dispute-resolution needs.
• Payment and refund references: for reconciliation, fraud prevention and financial recordkeeping.
• Service records: for warranty administration, service history and dispute resolution.
• Marketing preferences: while consent remains valid or until withdrawal, with minimal suppression records where necessary.
• Security logs: for a reasonable period appropriate to security and incident investigation.

When information is no longer required and no lawful retention ground applies, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely.

Backups may retain copies for a limited period until scheduled deletion or rotation.

13. Data Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved.

Measures may include HTTPS encryption in transit, restricted administrative access, strong authentication, software updates, security monitoring, backup controls and access restrictions for service providers.

No internet transmission or storage system can be guaranteed to be completely secure. We cannot promise that unauthorised access will never occur.

If a personal-data breach occurs, we will assess the incident and take the notifications, mitigation and other actions required by applicable law.

Customers should never share payment authentication secrets or account passwords with anyone claiming to represent OXiGEN Electric.

14. International Processing

Some hosting, email, analytics or other service providers may process information on infrastructure located outside India.

Where personal information is transferred or accessed across borders, we will assess and manage the arrangement in accordance with applicable Indian law, contractual safeguards and any restrictions or requirements that apply to the relevant transfer.

Information may also be disclosed to an overseas provider where necessary for a service you request, subject to applicable legal requirements.

15. Children’s Privacy

Our Website is intended for customers who can lawfully enter into the relevant transactions.

We do not knowingly seek to collect children’s personal information in circumstances where applicable law prohibits the collection or requires parental consent or other safeguards that have not been implemented.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation in accordance with applicable law.

16. Your Rights and Requests

Subject to applicable law and its conditions, you may have rights to:

• Request information about personal data processed about you.
• Request correction, completion or updating of inaccurate information.
• Request deletion of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance concerning the handling of personal information.
• Exercise other rights available under the data-protection law in force.

We may ask for reasonable information to verify your identity and locate the relevant records before acting on a request.

We will respond within the timelines required by applicable law. We may decline or limit a request where a lawful exception applies, and will explain the outcome where required.

To submit a request, contact support@oxigenelectric.co.in with the subject line “Privacy Request”.

17. Third-Party Websites

Our Website may contain links to manufacturer websites, payment services, courier tracking pages or other third-party websites.

Those websites are governed by their own terms and privacy policies. We are not responsible for the independent privacy practices of third parties merely because a link appears on our Website.

Please review the relevant third-party policy before submitting information to that service.

18. Grievance and Privacy Contact

For privacy questions, complaints, correction requests or other concerns, please contact:

Legal Entity: Shivaay Electronics & Appliances Private Limited
Brand: OXiGEN Electric
Website: https://oxigenelectric.co.in
Email: support@oxigenelectric.co.in
Phone: +91 7044911288
Postal Address: [Insert the company’s complete registered office or designated grievance contact address]

Designated Grievance Officer / Privacy Contact: [Insert the appointed person’s full name and designation before publication.]

Please describe your concern and include sufficient information to help us identify the relevant account or transaction. Do not send passwords, UPI PINs, card security codes or unnecessary sensitive information.

We will acknowledge and handle complaints according to the timelines and procedures applicable under law.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, software integrations, data practices or applicable legal requirements change.

The updated version will be published on this page with a revised “Last Updated” date. Where legally required, we will provide additional notice or seek renewed consent.

We encourage you to review this page periodically.

20. Governing Law

This Privacy Policy is governed by the laws of India, subject to applicable statutory rights, regulatory requirements and the jurisdiction of competent authorities.

Nothing in this policy is intended to exclude a right or remedy that cannot lawfully be excluded.

End of Privacy Policy